Refunds and returns
Mail Order supplies:
Customers may cancel an order for CD-ROMs or other mail order supplies by notifying us by email as soon as possible after placing the order. Provided the order is cancelled before the goods have been shipped, a immediate full refund will be made. In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation. For goods already shipped: providing that unwanted goods are received by us in unused, unopened and resalable condition within 14 days of delivery, we will refund payment for the goods. Return shipping costs are the responsibility of the customer. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card.
Online services (downloaded printed scores):
In common with all online service suppliers, sales of downloaded printed scores from Schubertline are final. The Schubertline service commences immediately when you have paid for a score and you will not have a right to cancel your contract once the service commences. By clicking on the 'Process Order' button customers accept this condition of supply. The cancellation provisions of the EU Distance Selling Directive do not apply to the provision of downloaded online services.
printed scores (non-subscription customers):
notwithstanding the above, we will normally at our discretion offer a
free re-printing or a refund to customers who report a printing problem
by submitting a Printing Problems form or a Contact form. Customers should
report the printing failure as soon as possible after experiencing the
failure; claims for free re-printing or refund will not be considered
unless the failure is reported within 24 hours of the original transaction.
We will offer EITHER a free reprinting OR a refund, at our discretion.
Refunds are normally guaranteed to customers who re-select and re-purchase
a score following a printing problem which they have identified and rectified