Refunds and returns

Legal compliance:

This Schubertline.co.uk refunds and returns policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all mail order and online service transactions where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.

Mail Order supplies:

Customers may cancel an order for CD-ROMs or other mail order supplies by notifying us by email as soon as possible after placing the order. Provided the order is cancelled before the goods have been shipped, a immediate full refund will be made. In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation. For goods already shipped: providing that unwanted goods are received by us in unused, unopened and resalable condition within 14 days of delivery, we will refund payment for the goods. Return shipping costs are the responsibility of the customer. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card.

Online services (downloaded printed scores):

In common with all online service suppliers, sales of downloaded printed scores from Schubertline are final. The Schubertline service commences immediately when you have paid for a score and you will not have a right to cancel your contract once the service commences. By clicking on the 'Process Order' button customers accept this condition of supply. The cancellation provisions of the EU Distance Selling Directive do not apply to the provision of downloaded online services.

Downloaded printed scores (non-subscription customers): notwithstanding the above, we will normally at our discretion offer a free re-printing or a refund to customers who report a printing problem by submitting a Printing Problems form or a Contact form. Customers should report the printing failure as soon as possible after experiencing the failure; claims for free re-printing or refund will not be considered unless the failure is reported within 24 hours of the original transaction. We will offer EITHER a free reprinting OR a refund, at our discretion. Refunds are normally guaranteed to customers who re-select and re-purchase a score following a printing problem which they have identified and rectified themselves.

Downloaded printed scores (subscription customers): The Schubertline service commences immediately when you receive a subscription number and password (including a temporary subscription number and password) and you will not have a right to cancel your contract once the service commences. This means that a subscription, once issued, cannot be cancelled, because downloaded printed scores become available immediately after purchase. By clicking on the 'Process Order' button customers accept this condition of supply. Notwithstanding the above, we will at our discretion refund the subscription purchase cost at the end of the period of validity if, because of an unforseen technical difficulty, the subscription has not been used to download and print scores.